Shipping policy

SHIPPING POLICY

This Shipping Policy governs the delivery conditions for products purchased from the Axiom Vitality store.

1. Delivery Zones

We exclusively deliver our products to the following zones:

  • France

  • Europe (European Union)

2. Shipping Fees

Shipping is free for all orders placed on our store, with no minimum purchase required.

3. Processing and Shipping Times

Every order placed on our site undergoes processing by our suppliers (preparation, packaging, and dispatch).

  • Processing Time: Times vary depending on the logistics platform (Zendrop). Orders are generally processed within 1 to 3 business days.

  • Estimated Delivery Time: Once the order has been shipped, the average delivery time for France and Europe is 6 business days.

Please note that these timeframes are estimates provided by carriers and may vary during peak periods or due to events beyond our control.

4. Order Tracking

As soon as your package is shipped, you will receive a confirmation email containing a tracking number. This number allows you to track your order in real-time on our website or the carrier's website.

5. Delivery Terms

Products are delivered to the shipping address provided during the checkout process. In the event of an error in the contact details provided by the customer, Axiom Vitality cannot be held responsible for the inability to deliver the order.

6. Issues upon Receipt

Upon receiving your order, we recommend checking the condition of the package. If the product is damaged, please refer to our Return Policy available on our website.

7. Contact Us

For any questions regarding your delivery, you can reach us:

  • By Email: contact@axiom-vitality.com